Technology is constantly changing, and enterprise content
management (ECM) is no different.
In
this video, Melissa Webster, Program Vice President of Content and Digital
Media Technologies at IDC, a leading analyst research firm,
discusses which features of enterprise content management (ECM) software are
the most effective at solving today’s information access and process automation
challenges.
Video Transcript
We talk to customers
all the time about enterprise content management. ECM is about managing an
organization’s documents, that is the unstructured information such as Word
documents, Excel spreadsheets, PDF files and scanned images that play such
essential roles in the organization’s mission-critical processes.
Regardless what we
call it, ECM, or document management, we find that the customer’s goals are the
same. They want to:
- Get off paper and streamline
processes.
- Eliminate errors and delays.
- Improve process visibility.
- Empower workers to be more
productive.
- Deliver better customer service.
- Reduce risks.
Leading ECM services
such as Laserfiche accomplish these goals.
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