With a shrinking workforce, government organizations are facing major challenges trying to do more with less. Forward-thinking government organizations are utilizing Enterprise Content Management (ECM) to meet public demands and manage vast amounts of information across many departments. Recently, Todd Sander, Executive Director of the Center for Digital Government, moderated an informative teleconference with two Top Digital County panelists:
- Michael Almvig, Information Services Manager, Skagit County, WA
- Michael Wells, Desktop Services Manager, Chesterfield County, VA
Both speakers discussed how they began using Laserfiche ECM, which business processes they have optimized and how they plan on using their ECM systems in the future. Here are three key highlights from the teleconference:
- Supporting Strategic Goals
When asked about the strategic goals Skagit County’s ECM system supports, Almvig shared how the county makes information readily accessible to constituents, which has promoted accountability, public participation and openness. Essentially, information is becoming a key government asset, making it easily accessible and usable online for improving government efficiency and transparency.
Almvig discussed Laserfiche’s ability to pull information from the repository and “push out documents [like contracts, resolutions and permits] onto the web.” By quickly and securely sharing these documents, Skagit County has dramatically improved citizen service and engagement. In fact, the County started “seeing lines in front of counters become almost non-existent,” as he recalls.
for more information visit : https://www.laserfiche.com/ecmblog/ecm-advice-two-top-digital-counties-teleconference-recap/
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